How do I obtain an answer to a question that hasn’t been answered in the FAQ?

Please forward any questions to Robert Mckinsey questions(at)

Can I call the Insider’s Guide to obtain an answer to my question?

During our first years of operation we had a phone support service. We found that over a two year period, 98 percent of inquiries came to us through email. We thus decided to stop listing our phone numbers, as having a phone support representative was unjustified for the odd call once every two weeks, sometimes once a month.   The resulting savings have been passed on to you, through lower prices.


How could I benefit from one of the practice test packages or books? 

Our books and practice test packages are the result numerous interviews and thousands of hours of test creation and book editing. Our guides provide you with a solid basis to ensure that your resume (and cover letter) stand out from the large pile of other applications and ensure that you are ready  for the  face-to-face interview by carefully guiding you through the process. In respect to post secondary recruitment preparation packages, they will give you a solid grasp on the style and difficulty of the questions presented in the exams.  Most students are eliminated during or before the Public Service Entrance Exam, our preparation packages will help you to prepare and pass those stages.

Why does the Platinum Guide package still contain some exams that are no longer in the initial stages of the post secondary recruitment campaign?

We decided to leave the Graduate Recruitment Test (GRT), the Situational Judgement Test (SJT)  because the two tests were the foundation for the Public Service Entrance Exam. The GRT contains many of the same questions as found in the Public Service Entrance Exam (Test of Reasoning) and the Situational Judgement Test contains the same type of scenarios as found in the Public Service Entrance Exam (Test of Judgement). The Written Communication Proficiency Test provides a solid foundation of how text should be structured and can still be requested during later in the PSR process at the request of any given department.


What methods of payment are accepted?

  • Debit card
  • Credit card

All payments are processed through Paypal, the world’s leading electronic payments gateway.

I want to buy a product from you,  will my credit card information be secure with your company?

We do not collect nor store any personal financial information of any of our customers.

When buying any product from you will NOT be disclosing any personal financial information to our company.

You will not enter any personal information on our webpage or our servers. PayPal handles the complete financial transaction for our business on their platform. Once you click on the Add to Cart button on any of our product pages, you will be redirected to PayPal’s bank-level secure website (256 bit encryption) where you will complete the transaction.

Once you have completed the transaction, PayPal confirms that the payment has been received by sends us an email that provides confirmation that the transaction was successful, your name, and your email address so that we can email the items that you have purchased. This is the ONLY information that we receive from PayPal. PayPal is a trusted company and the most popular payment gateway in North America.

We are 100% committed to our No Spam policy:
1: We will not send you any unsolicited emails for marketing or other purposes, from our website.
2: We will never ever disclose your email address to any third parties by any means.

What does it mean that is PayPal verified?

From PayPal’s webpage: “To become Verified, a PayPal member in Canada must provide us with proof that he or she has opened an account at a bank or other financial institution. Because these institutions are required by law to screen account holders, PayPal’s verification process increases security when you pay parties you do not know.” The link on the footer of this webpage allows you to validate our credentials; however due to PayPal policies, you require to have a PayPal account to do so.

What happens once I click on the Add to Cart button?

Once you click on the Add to Cart  button on any of our product pages, you will be taken to a page where you will confirm your purchase total and once you confirm, you will be taken to PayPal’s bank-level-secure website (256 bit encryption) from where you will make your purchase. Once you have completed the financial transaction on PayPal’s  website, you will be taken to a private page from where you’ll be able to download the materials you purchased. You will also receive an invoice and the link to download the study materials you purchased, via email.

PayPal sends an email to our company that provides: confirmation that the transaction was successful, your name, and your email address so that we can email the items that you have purchased. This is the ONLY information that we receive from PayPal.

What happens after I finalize the purchase?
  1. You will receive an email containing your receipt from PayPal.
  2. You will be redirected to our secure product download page.
  3. You will receive an email with a link to the download page, for easy access in case you prefer to download the product later (ex: when you are at your desktop).
What happens if I decide to upgrade to a more expensive package?

If you decide to upgrade to a package that includes the original item that you purchased.  Simply send us an email at: questions(at)

Please include in your email the date of your original purchase and the invoice number and we will be happy to assist you.

Accessing the Study Guide, Practice exams or Books that I buy… 

How are the study guides, practice exams, and books delivered?

Once you purchase one of our products, they become instantly accessible online. You’ll receive a private link to download your copy of the purchased product. All products are in PDF format and downloadable from any device.

Can you ship printed books via regular mail or courier?

No.  All our deliveries are digital for the following reasons:
  • Speed: Instant access vs. five to seven days waiting time if we shipped books.
  • Price savings for you: In the beginning, we shipped physical books; however, we now pass these savings onto our clients resulting in a price that is  25-30 percent lower than the original paper copies.
  • Environment:  By providing only electronic books, we save trees and unnecessary pollution.
What can I do if I need a hard copy of the guide ?
You may print the digital documents as they are in PDF format. Unlike other formats such as Microsoft Word, the advantage of PDF documents is that your printed documents is that printed documents will respect the formatting of the original digital file. You can also bring your digital file on a USB drive to your local print shop for a binded hard copy.

Is downloading the materials secure and reliable?

  • Our digital products are hosted using Amazon Cloud Services which ensures 100 percent availability and fast downloads.
  • Every document we deliver is pre-scanned for viruses by Amazon Cloud Services and is 100 percent secure.
What happens if my internet connection is interrupted or power fails while downloading the that products I purchased?
You can reattempt to download the material several times until the download is successful.

Enjoying the Product I buy…

Will I be able to open the products on my IPad, Iphone or Android device?

All of our products are delivered as Adobe PDF documents.

  • This format ensures that our products will look exactly as our designers intended, regardless of the device that you use to display them.
  • You will be able to use our products on your desktop computer or any mobile device (ex: tablet, smartphone).
Will I be able to print the product(s) that I buy? 
 Since all of our products are delivered as .pdf documents, you will be able to print them and they will look exactly as they do on your computer screen.
Will I be able to keep various copies of the documents?

You may keep several copies in any device of your choice, a>s long as all copies are for your personal use.

Sharing and Copyright….

Is it legal to share the products that I buy?
By purchasing a product from us, you get personal access to the product you purchased.  The Insider’s Guide has copyrights over every product we create.  As such, you can not share our products you buy with anyone nor distribute them in any form, digital or otherwise.
Every product you buy is digitally signed and contains data that allows us to trace any copyright infringed material back to its source (the buyer).